About the Role

Under general supervision, the Crisis Services Facilitator provides crisis intervention and supportive services by responding to calls on the Crisis Helpline and offering shelter-specific assistance to residents at Sojourner House.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

Salary Range - $16.50 an hour to start, $17.99 an hour if bilingual in Spanish

The YWCA West Central Michigan, an organization committed to eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all, is looking for a part-time Crisis Services Facilitator. This position is 11pm-7am every Friday and Saturday.

The YWCA is known statewide for, and prides itself on, excellence, cultural and professional competence, exemplary victim-focused care, a shared commitment to doing what needs to be done to mitigate the impact of domestic and sexual violence, and to address the intersectionality of racism and interpersonal violence. We are smart. We bring our best game every day. We have high expectations. We work hard because the work matters. We take care of one another. We respect one another. We constantly improve ourselves, individually and collectively.

We are fortunate to have a corps of committed and passionate staff and volunteers dedicated to working together to achieve positive outcomes for the people and communities we serve. We want to create an environment where people come not only to work, but to learn and connect in support of a shared mission. We need a highly organized, energetic, skilled person with a heart for collaboration to support this work.

Schedule

This position's hours will be every Friday and Saturday 11pm-7am.

Essential Duties & Responsibilities

• Provides crisis intervention, information, support and referral to victims calling the crisis telephone line at Sojourner House, completing an assessment if necessary.

• Provides emergency evening and weekend client service intakes.

• Orients new clients to Sojourner House.

• Documents resident interaction on Biz Stream

• Maintains data collection as required for resident/staff interaction

• May be asked to help train new staff/interns.

• Performs safety checks, ensuring house safety.

• Facilitates community meetings to determine the needs of the residents, and weekly support groups, as  needed.

• Performs tasks such as sorting donations, cleaning, and laundering as assigned.

• Attends staff and supervision meetings as required.

• Shifts include some evenings, possible weekends, and holidays throughout the year.

• Performs other duties as assigned by Senior Director of Residential Services

KNOWLEDGE, SKILLS & ABILITIES 

• High school diploma.  Additional experience in human or social services, particularly with regard to knowledge of domestic violence and sexual assault is preferred. 

• Knowledge of the facts and dynamics of domestic violence and sexual abuse or learned within the first 60 days of hire.

• Active listening, crisis intervention, and problem resolution skills.

• Conflict resolution training.

• Knowledge of community human service resources.

• Good written and excellent oral communication skills.

• Ability to concentrate for extended periods of time on crisis telephone calls, client assessments, and related documentation.

• Ability to communicate with individuals from diverse cultures and backgrounds.

• Demonstrated commitment to the empowerment of women and promotion of diversity.

• Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.

• Ability to manage multiple crisis situations while maintaining an even temperament that will allow for quick decision making.

• Ability to be qualified as an approved driver for the YWCA.

• Physically able to:  climb, walk, stand, push, pull, lift, grasp, talk, hear, see, and type. 

• Light work involving sitting most of the time and exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently for purposes of lifting, carrying, pushing, pulling or otherwise moving objects. 

• Visual acuity is required to perform duties involving operating motor vehicles, or performing tasks involving analysis of data, transcribing, viewing a computer terminal, extensive reading, or making general observations of facilities and/or surroundings.

WORKING CONDITIONS

• Working environment is considered unpredictable, based upon the high level of client stress and the safety needs of residents and staff.

• Conditions are subject to occasional exposure to agitated or threatening individuals.  

• Irregular work hours may exist, including early morning, evening, weekends, and holidays.

• Office conditions exist within a heavy traffic area, subject to significant telephone and face-to-face interaction

To apply please email your resume and cover letter to Eileen McKeever, Senior Director of Residential Services emckeever@ywcawcmi.org. Be sure to clearly and specifically outline how your experience will help make this position successful. Accepting applications until the position is filled.

Date posted: September 4, 2025

Pay: $36,200.00 - $44,400.00 per year

Job description:

The YWCA West Central Michigan – an organization committed to empowering women, promoting diversity, and advocating for justice and equality – is looking for a full time (40 hours per week) Housing Support Advocate in our supportive housing program. The effort to end the crisis of domestic abuse and sexual violence is complex and consequently, the YWCA’s approach is multi-faceted. It includes an array of prevention and intervention services, as well as active participation in local, regional, and statewide collaborations. Our community and many others have generously invested in this work. In full, it demonstrates the expressed commitment to a shared vision of a world where all people are safe, fully respected, and equally afforded the dignity inherent in each person’s humanity. Salary Range $36,200 - $40,720 (up to $44,400 if bilingual in Spanish)

Culture

The YWCA is known statewide for - and prides itself on - excellence, cultural and professional humility, exemplary victim-focused care, a shared commitment to doing what needs to be done to mitigate the impact of domestic abuse and sexual violence, and to address the intersectionality of racism and interpersonal violence. We are passionate about our work. We have high expectations. We work hard because the work matters and we pay attention because details matter. We seek to constantly improve ourselves – individually and collectively.

General Summary of Responsibilities

Under general supervision, provides advocacy and case management services to domestic violence survivors in Project HEAL, the YWCA's Transitional Supportive Housing Program, with the goal of empowering individuals to live free of violence and achieve independence, economic self-sufficiency and safe housing. Contributes to the YWCA's housing team’s efforts to expand a network of housing opportunities for survivors. Partner with survivors in finding, applying for, and negotiating appropriate permanent or transitional housing.

Qualifications

• Bachelor’s degree in human service or related field required.

• Experience with DV/SA survivors, case management, or advocacy preferred.

• Excellent written, interpersonal, presentation and oral communication skills.

• Active listening, crisis intervention, and problem resolution skills.

• Knowledge of community human service resources.

• Ability to communicate with individuals from diverse cultures and backgrounds.

• Demonstrated commitment to the empowerment of women and the promotion of diversity.

• Must be able to function independently and have flexibility, personal integrity, and the ability to work effectively with consumers, staff, and support agencies. Must be able to relate to and work with disabled, elderly, emotionally upset, and at times hostile people within the facility. Must possess the ability to make independent decisions when circumstances warrant such action. Must be able to manage multiple crisis situations while maintaining an even temperament that will allow for quick decision making.

• Ability to convey, endorse and implement the guidelines, policies and/or procedures of the Supportive Housing Program and YWCA West Central Michigan.

• Must have access to and willingness to use personal transportation for business purposes, with compensation as allowed by policy and the ability to be qualified as an approved driver for the YWCA.

Additional Information

• This is a full-time position.

• Benefits include medical, dental and life insurance, paid vacation and sick leave.

• The YWCA seeks to reflect the diverse community it serves, and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

• Bi-lingual in Spanish preferred

Next Step

Applications will be accepted until the position is filled. To apply, please send your resume to Fallon Lee (Fal.Lee@ywcawcmi.org .)

Date posted: August 19, 2025

Pay: $65,000.00 - $75,000.00 per year

Job description:

The YWCA West Central Michigan is seeking a Full-time Director of Development to join our team. The hiring range is $65,000-$75,000 dependent on experience. This position is full-time exempt will report to the CEO.

The YWCA offers two options for medical coverage (including one option at no cost to the employee for single coverage), employer-paid dental, vision, and paid time off including both sick time and vacation accrual.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

General Summary of Duties

In partnership with the Vice President of Revenue Strategy (VP), sets overall philanthropic strategy for the YWCA, including crafting annual and three-year fund development plans with a dashboard to assess monthly and yearly progress. Collaborates with the VP to develop revenue models to diversify and increase unrestricted funds. Develops, implements, and manages the major gifts program, planned giving, and special appeal/campaign strategies. Develops and maintains significant relationships with individual and corporate partners. Supports VP and board members in philanthropic-related activities. Serves as the primary supervisor for Development staff. Creates departmental strategy ensuring successful implementation and alignment with organizational goals.

Qualifications

· Bachelor’s degree or advanced fundraising credential/certification, PLUS 6 or more years’ experience

· Working knowledge of budget administration and basic accounting principles

· Possess an understanding of issues related to racism, sexism, diversity, empowerment of women and girls, domestic and dating abuse, sexual assault, stalking, and child sexual abuse

· Ability to develop, plan, and implement and achieve short- and long-range goals

· Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.

· Hands on, creative, self-starter with ability to work independently and in a team environment.

· Ability to pivot quickly when circumstances change while staying accountable for set goals and expectations

· Superb communication skills (written, verbal, and presentation)

· Demonstrated ability to create, compose, and edit donor-centered letters and other materials.

· Excellent computer skills, especially Microsoft Word, Excel, and PowerPoint. Familiarity with MS Teams, InDesign, WordPress, MailChimp, and popular social media platforms

· Excellent attention to detail and strong organizational skills. Excellent, easy-to-follow records maintenance.

· Maintain high degree of confidentiality, follow routines, troubleshoot, and respond to change as needed

· Can handle multiple priorities and tasks, while completing daily tasks within the required deadlines.

· Initiative to learn new applications, procedures and incorporate “best practice” models

· Can respectfully, diplomatically, and effectively “manage up”

· Can make sound decisions and respond capably in stressful situations. Understand and work within diverse organizational structure, customs, practices, policies and procedure

· High level of energy, positive attitude, professionalism

· Ability to work effectively with a wide range of constituencies in a diverse community

· Managerial and supervisory experience necessary

· Hands-on experience in non-profit organizations, preferably in fundraising and communications

· Has access to and willingness to use personal transportation for business purposes, with compensation.

· Ability to be qualified as an approved driver for the YWCA.

· Physically able to stoop, kneel, crouch, reach, walk, stand, push, pull, lift, grasp, talk, hear, see, type, and perform repetitive motion.

· Light work involves sitting most of the time and exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently for the purposes of lifting, carrying, pushing, pulling or otherwise moving objects.

· Visual acuity is required to perform duties involving operating motor vehicles or other tools/machinery, or performing tasks involving analysis of data, transcribing, viewing a computer terminal, extensive reading, or making general observations of facilities and/or surroundings.

Additional Information

• This is a full-time position.

• Benefits include medical, dental and life insurance, paid vacation and sick leave.

• The YWCA seeks to reflect the diverse community it serves, and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

NEXT STEP

If you are interested in joining our team, submit your resume and cover letter to Lesa Hardiman, VP of Development and Partnerships at Lhardiman@ywcawcmi.org. Applications will be accepted until the position is filled.

Job Type: Full-time

About the Role

Under general supervision, the Crisis Services Facilitator provides crisis intervention and supportive services by responding to calls on the Crisis Helpline and offering shelter-specific assistance to residents at Sojourner House.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

Salary Range - $16.50 an hour to start, $17.99 an hour if bilingual in Spanish

The YWCA West Central Michigan, an organization committed to eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all, is looking for a full-time Crisis Services Facilitator. The hours include day, evenings and possibly weekends.

The YWCA is known statewide for, and prides itself on, excellence, cultural and professional competence, exemplary victim-focused care, a shared commitment to doing what needs to be done to mitigate the impact of domestic and sexual violence, and to address the intersectionality of racism and interpersonal violence. We are smart. We bring our best game every day. We have high expectations. We work hard because the work matters. We take care of one another. We respect one another. We constantly improve ourselves, individually and collectively.

We are fortunate to have a corps of committed and passionate staff and volunteers dedicated to working together to achieve positive outcomes for the people and communities we serve. We want to create an environment where people come not only to work, but to learn and connect in support of a shared mission. We need a highly organized, energetic, skilled person with a heart for collaboration to support this work.

Schedule

The hours include day, evenings and possibly weekends.

Essential Duties & Responsibilities

• Provides crisis intervention, information, support and referral to victims calling the crisis telephone line at Sojourner House, completing an assessment if necessary.

• Provides emergency evening and weekend client service intakes.

• Orients new clients to Sojourner House.

• Documents resident interaction on Biz Stream

• Maintains data collection as required for resident/staff interaction

• May be asked to help train new staff/interns.

• Performs safety checks, ensuring house safety.

• Facilitates community meetings to determine the needs of the residents, and weekly support groups, as  needed.

• Performs tasks such as sorting donations, cleaning, and laundering as assigned.

• Attends staff and supervision meetings as required.

• Shifts include some evenings, possible weekends, and holidays throughout the year.

• Performs other duties as assigned by Senior Director of Residential Services

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma.  Additional experience in human or social services, particularly with regard to knowledge of domestic violence and sexual assault is preferred. 

• Knowledge of the facts and dynamics of domestic violence and sexual abuse or learned within the first 60 days of hire.

• Active listening, crisis intervention, and problem resolution skills.

• Conflict resolution training.

• Knowledge of community human service resources.

• Good written and excellent oral communication skills.

• Ability to concentrate for extended periods of time on crisis telephone calls, client assessments, and related documentation.

• Ability to communicate with individuals from diverse cultures and backgrounds.

• Demonstrated commitment to the empowerment of women and promotion of diversity.

• Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.

• Ability to manage multiple crisis situations while maintaining an even temperament that will allow for quick decision making.

• Ability to be qualified as an approved driver for the YWCA.

• Physically able to:  climb, walk, stand, push, pull, lift, grasp, talk, hear, see, and type. 

• Light work involving sitting most of the time and exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently for purposes of lifting, carrying, pushing, pulling or otherwise moving objects. 

• Visual acuity is required to perform duties involving operating motor vehicles, or performing tasks involving analysis of data, transcribing, viewing a computer terminal, extensive reading, or making general observations of facilities and/or surroundings.

WORKING CONDITIONS

• Working environment is considered unpredictable, based upon the high level of client stress and the safety needs of residents and staff.

• Conditions are subject to occasional exposure to agitated or threatening individuals.  

• Irregular work hours may exist, including early morning, evening, weekends, and holidays.

• Office conditions exist within a heavy traffic area, subject to significant telephone and face-to-face interaction

To apply please email your resume and cover letter to Eileen McKeever, Senior Director of Residential Services emckeever@ywcawcmi.org. Be sure to clearly and specifically outline how your experience will help make this position successful. Accepting applications until the position is filled.

About the Role

This role provides essential crisis intervention and emotional support to survivors of sexual and intimate partner violence, connecting them with resources like housing, legal aid, and counseling. The on-call advocate responds during medical forensic exams and via the crisis hotline on overnights, weekends, and holidays. Requires availability for at least three 12-hour shifts per month. 

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

The YWCA West Central Michigan, an organization committed to eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all, is looking for a Crisis Advocate-On Call. The hours include day, evenings and possibly weekends.

The YWCA is known statewide for, and prides itself on, excellence, cultural and professional competence, exemplary victim-focused care, a shared commitment to doing what needs to be done to mitigate the impact of domestic and sexual violence, and to address the intersectionality of racism and interpersonal violence. We are smart. We bring our best game every day. We have high expectations. We work hard because the work matters. We take care of one another. We respect one another. We constantly improve ourselves, individually and collectively.

We are fortunate to have a corps of committed and passionate staff and volunteers dedicated to working together to achieve positive outcomes for the people and communities we serve. We want to create an environment where people come not only to work, but to learn and connect in support of a shared mission. We need a highly organized, energetic, skilled person with a heart for collaboration to support this work.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Provide staff support to volunteer advocates during overnight, weekend, and holiday shifts, or act as primary on-call advocate when no volunteer advocate is scheduled. 

• Respond to calls for scheduled medical forensic exams by reporting to the NEP (Nurse Examiner Program) site within one hour of notification. 

• Provide in-person advocacy for sexual assault and domestic violence survivors in the NEP in the form of medical-forensic examination advocacy during scheduled shifts. 

• Provide compassionate and confidential advocacy over the phone to survivors who contact our 24-hour crisis line, offering emotional support, safety planning, and referrals to essential services. 

• Provide survivors and their support networks with detailed information about YWCA services, local community resources, and personalized safety planning to help ensure their immediate and long-term well-being. 

• Collaborate with Sexual Assault Nurse Examiners, law enforcement and other professionals to ensure trauma-informed, survivor-centered care. 

• Always maintain strict confidentiality regarding patient and caller information, in accordance with HIPAA and organizational policies. 

• Coordinate transportation to YWCA emergency shelter and meet clients to provide a smooth transition when needed. 

• Perform other duties as assigned.  

KNOWLEDGE, SKILLS & ABILITIES 

• Active listening and crisis intervention skills. 

• Knowledge of the facts and dynamics of sexual assault, domestic violence, stalking and child sexual  abuse preferred. 

• Experience in crisis intervention and knowledge of group and family dynamics preferred. 

• Knowledge of community resources and the criminal justice system. 

• Ability to evaluate and respond to surroundings is required to perform duties.  

• Ability to communicate with individuals from diverse cultures and backgrounds. 

• Excellent written and verbal communication skills. 

• Ability to concentrate for extended periods of time reviewing case materials and official documents. 

• Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.  

• Physically able to: reach, pull, lift, grasp, talk, hear, see, and type.   

WORKING CONDITIONS 

• Light work; mostly sitting and exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently for purposes of lifting, carrying, pushing, pulling or otherwise moving objects.  

• Work hours include early morning, evenings, nights, and weekends.  

• Conditions are subject to occasional exposure to agitated or threatening individuals.  

• Work environment includes medical setting and after-hours telephone work from home environment. 

To apply please email your resume and cover letter to Fallon Lee, Sr. Director of Crisis Intervention Services and Rapid/Transitional Housing fal.lee@ywcawcmi.org. Be sure to clearly and specifically outline how your experience will help make this position successful. Accepting applications until the position is filled.